As membership organisations, CCGs need to share with their member practices. Sometimes, the need is for announcements and alerts. At other times, you need to share information intended for reference later, such as value based commissioning rules or service details.
CCGs also need to provide practices with information from other sources, such as secondary care providers. However, they must ensure that these communications are transparent and under control. As the Five Year Forward View develops, CCGs increasingly need to share and collaborate with many other organisations.
An added complexity is that the type of communication varies between groups; practice managers, doctors and for all clinical staff. One locality can need an announcement about a new service while another sees the same announcement as irrelevant noise.
CCG teams are often trying to achieve all communications using large, unwieldy, email distribution lists. Even if these were always accurate and up to date, email relies on each recipient correctly cascading and filing the content, a process that is far from reliable.
Some CCGs try to address these problems by using a website or even a cumbersome generic solution like Sharepoint. Even if fully funded from existing licences, these are difficult to maintain, rarely provide effective ways to target roles or practice groups and can be difficult to extend other organisations.
Perhaps more importantly, it can be difficult to get regular engagement from practice teams. Emails are either missed or cannot be retrieved subsequently when they are relevant. Websites and intranet solutions are asking practices to ‘scan’ yet another source of information which can place further time pressure on busy practices.
A full TeamNet deployment provides every one of a CCG’s practices with a private portal. They can use the full TeamNet toolset to support CQC compliance, information management, personal appraisal and revalidation and much more.