One Care

One Care is a GP-led organisation that represents and supports practices in Bristol, North Somerset and South Gloucestershire. Established in 2014, the organisation has just over 80 member practices across the area who provide healthcare for around 1 million patients. Here, the One Care team talk about what attracted them to Clarity’s TeamNet platform.

One Care was set up by 24 GP practices in 2014 to bid to the national GP Access Fund to help improve access to general practice. We exist to help support local GP practices by providing the strategy, scale and leadership so that they can run more efficiently and evolve into the future. Part of this means that we are always on the lookout for new and innovative digital tools that will enable us to develop collaborative ways of working. We had trialled a number of tools and platforms unsuccessfully before coming across Clarity’s TeamNet in 2017.

The great thing about TeamNet is it has been developed specifically for GP practices. We were really impressed when we discovered that TeamNet can be used by all staff – from admin and the One Care management team, to nurses and GPs. This ‘dual functionality’ reduces the number of systems we use and helps to streamline our internal processes.

We loved seeing how the platform was intuitive and easy to use – allowing for true collaboration across our federation. Agendas, discussion documents and bulletins can be circulated via a click of a button to particular individuals, practices or job roles. All of this speeds up admin tasks and makes our communications more efficient.

Prior to using TeamNet, many GP practices used their own intranet, so we were particularly attracted to the platform’s central intranet functionality and the ability to share information and guidance between practices quickly and easily. The ability to create topic pages on TeamNet was something that really excited us, as we could see the potential for this to become an effective resource library for our practices. Content such as infographics, clinical guidelines and training videos can be uploaded to the system and then accessed by all staff from across the federation at any time. We also partner with a training provider to deliver tuition to our member practices and TeamNet is now central to the roll out of this.

After meeting with the Clarity team and seeing the functionality of the platform for ourselves, we began rolling out TeamNet across our federation.

We soon saw the benefits of using the platform as our central communications tool. Intuitive and easy to use, agendas, discussion documents and bulletins were able to be circulated via a click of a button to particular individuals, practices or job roles. We find the communication tools on the system so effective that we are now distributing our fortnightly newsletter solely through the platform.

The ability to create topic pages on TeamNet was something else that really excited us, as we could see the potential for this to become an effective resource library for our practices. Content such as infographics, clinical guidelines and training videos can be uploaded to the system and then accessed by all staff from across the federation at any time. We also partner with a training provider to deliver tuition to our member practices and TeamNet is now central to the roll out of this.

The other huge benefit of TeamNet is that practices can use it to help them get ready for a CQC inspection. The platform allows GP practices to share common policies and procedures with one another, as well as manage compliance. Everything from recording significant events, fridge check records and training can be logged on the system and accessed quickly by relevant staff when needed – reducing admin time and helping staff quickly find the information they’re looking for.

Whilst we immediately saw the benefits of using Clarity’s TeamNet, getting all GP practices on board with the system was not easy. Staff had invested considerable time in uploading content to existing platforms, so asking them to take the time to get set up on a new system was always going to be a challenge.

We started by rolling out the system for central One Care business and communications, with the aim that in time, individual practices would also look to use the system for their own information and guidance. The Clarity team were also extremely supportive in helping us to introduce the system to individual practices, organising several workshops to demonstrate first-hand the challenges TeamNet would solve. Most of our GP practices had a person present at the training which proved to be invaluable to the onboarding process.

We also introduced an informal system of practice advocates or ‘super users’ who adopted TeamNet early on and could communicate the benefits to colleagues. They were also invaluable in helping us to develop a bank of central case studies looking at ways in which TeamNet was starting to be used, which proved really popular amongst all of our practices and invaluable to supporting the rollout of the solution across One Care.

Within eighteen months, a large number of our practices are now using TeamNet and many have stopped using previous systems and solutions. The system has made collaboration across multiple practices so much easier. It is fast becoming an invaluable tool within our organisation and we cannot wait to see how it helps us evolve in the future.